Shipping policy

We’re so excited to get your order to you. Below is everything you need to know about shipping with Emi the Label.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed
• Orders are shipped Monday to Friday (excluding public holidays)
• During launches, sales or busy periods, processing times may be slightly longer — we’ll always do our best to keep you updated
• There may be occasional store closures which may affect processing times — we’ll communicate this where possible

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery times are:

Australia
• Standard Shipping: 3–6 business days
• Express Shipping: 1–3 business days

Delivery timeframes are estimates only and may vary due to carrier delays, peak periods or factors outside our control.

Tracking Your Order

Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your delivery.

Shipping Delays

While we aim to meet all delivery estimates, delays can occasionally occur due to factors outside our control, including:

• Postal or courier service disruptions
• Weather events
• Peak periods or public holidays
• Customs processing for international orders

These delays do not affect your rights under Australian Consumer Law.

Incorrect Address Details

Please ensure all delivery details are correct at checkout.

If an order is delayed, returned or undeliverable due to incorrect or incomplete address information provided by the customer, additional reshipping fees may apply.

Lost or Missing Parcels

If your parcel is marked as delivered but you have not received it, please:

  1. Check with household members or neighbours

  2. Contact the delivery carrier using your tracking number

  3. Contact us at hello@emithelabel.com.au within 7 days of the delivery notification

We will work with you and the carrier to investigate the issue and determine an appropriate outcome in line with Australian Consumer Law.

If authority to leave is selected at checkout, delivery is deemed complete once the carrier confirms delivery to the nominated address.

Duties & Taxes (International Orders)

For international orders, any customs duties, taxes or fees imposed by local authorities are the responsibility of the customer.

Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law. If there is an issue with your order due to a fault on our end, please contact us and we’ll work with you to resolve it.